SORA REMOVERR Privacy Policy

Overview

This Privacy Policy explains how SORA REMOVERR ("we", "us", or "our") collects, uses, discloses, and safeguards personal data when you interact with our website, products, and services. We operate globally and comply with applicable privacy and data protection laws, including the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA), and comparable frameworks in other jurisdictions.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

Personal Data We Collect

We collect personal data that you provide to us directly, such as your name, email address, company details, role, and any other information you include in communications or uploads.

We automatically collect technical data when you use our services, including IP addresses, device identifiers, browser type, time zone, operating system, referring URLs, pages viewed, and usage metrics. This data helps us maintain platform security, monitor performance, and improve user experience.

When you upload media for processing, we temporarily handle the associated files and metadata strictly for the purpose of providing the requested functionality. We do not retain these assets once processing is complete unless you explicitly request or configure retention.

How We Use Personal Data

Provide, operate, and maintain our services, including automated watermark removal and related tools.

Authenticate access, prevent fraud, and secure our infrastructure.

Respond to support requests, technical inquiries, and compliance reviews.

Develop new features, conduct research and analytics, and improve service performance.

Comply with legal obligations, enforce agreements, and protect our rights, users, and the public.

Communicate operational updates, service announcements, and marketing materials where permitted by law (you may opt out at any time).

Legal Bases for Processing

We process personal data based on several legal grounds: (a) performance of a contract or to take steps at your request prior to entering a contract; (b) compliance with legal obligations; (c) legitimate interests such as securing our platform, preventing abuse, and improving services; and (d) your consent where required for optional disclosures or marketing communications.

International Data Transfers

We may process personal data in jurisdictions outside your country of residence. When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms. We maintain technical and organisational measures designed to keep your data protected regardless of where it is processed.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal or regulatory obligations, resolve disputes, and enforce our agreements. Media files uploaded for watermark removal are processed in volatile environments and deleted automatically after completion unless otherwise directed by you.

Third-Party Services

We collaborate with carefully selected service providers who perform functions on our behalf, such as infrastructure hosting, analytics, payment processing, and customer support. These processors are bound by contractual obligations to protect personal data and may only use it according to our instructions.

We may disclose personal data to law enforcement, regulators, or other parties if required to comply with applicable law, a court order, or to protect the rights, property, or safety of SORA REMOVERR, our customers, or others.

Security Measures

We employ administrative, technical, and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures include encryption in transit, network isolation, access controls, continuous monitoring, and regular security assessments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we continuously strive to safeguard the data we manage.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal data. You may also have the right to data portability and the right to withdraw consent at any time where processing relies on consent. To exercise your rights, contact us using the details in the "Contact Us" section below. We will respond to all legitimate requests within the timelines required by applicable law.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate and personalise our services, understand usage patterns, and improve performance. You can manage your cookie preferences through your browser settings or through consent tools we make available. Disabling certain cookies may affect the availability or functionality of some features.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us immediately so we can take appropriate steps.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and provide additional notice where required. We encourage you to review this page regularly to stay informed.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please email us at soraremoverr@gmail.com. You may also reach us via the support workspace available through our website.